![]() ![]() Pay the $379 repair fee because they once again investigated it and denied it was a warranty issue.īrand new $999 device lasted 2 MONTHS, then another $379 for a new screen. 2 more calls on hold with customer service because email payment link is once again not working. Receive the broken phone and shipped it back to Samsung again a SECOND TIME. Next, they shipped my broken Z Flip 3 back, because the "online payment" link they sent didn't work (self admitted by customer service) but because the phone was "already processed" by the repair department it was going to be shipped back. I asked if I could trade in my cracked screen Z Flip 3 for a much lesser model (S10) and they can just keep the phone I mailed in. Customer service said no my phone isn't eligible and there is nothing they could do for me! Not even a trade with a little $$! I saw online they currently have a "trade in your cracked screen device" for a credit toward a Samsung phone. Sent the Z Flip 3 to Samsung for warranty repair and they "inspected" it and denied it was a warranty repair! They hold my phone hostage while I tried to argue my case and said they have to ship it back unless I pay immediately. Yes this happened after closing it like normal! Within minutes a black blob formed at the center pixels around the crack and within hours spread until the entire screen was black! The center crack itself also spread like spider cracks as I frantically tried to get my data off the phone before it went completely black. Open it back up and the center of the screen had that same wide grey fold crack. Pre-ordered it, waited for it to arrive, used it less than 2 months, go to close it one time after normal use and hear a faint "crackling" sound. There is a fault in my phone and Samsung aren't taking responsibility!! If the phone was dropped then how is countless people have dropped to cause the exact same damage. It's the exact damage I have on every photo. Articles and pictures as soon as you type into Google. I swear on my children's lives I never dropped my phone!! That want charge me $410 and take $110 of as good will!! I would happily pay that if I had done the damage!! There is a major fault in my phone. ![]() Now Samsung are saying this is physical damage done by me. The phone is 28days old, I have tiny scuff mark up the top, from before I got my cover. Right down to the tinny cracks you can see on the screen. So it was quite easy to typing "Samsung Z Flip 3 Screen problems" and have countless pictures of my exact problem of my phone. This is not a photo of my phone as I couldn't take a photo of it as I had no other cameras around. Thought it was the best phone I've ever had!! Woke up one morning to the above.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |